Terms and Conditions – Midland Connect

Effective Date: 4/23/2026

By accessing or using services provided by Midland Connect ("we", "our", or "us"), you agree to these Terms and Conditions.

1. Service Description

Midland Connect provides business communication services including:

Call handling
Missed call capture
AI-assisted answering services
Call routing
Call logging
Customer follow-up notifications
SMS communications related to customer inquiries

Services may vary by business customer and subscription level.

2. SMS Messaging Terms

By submitting your phone number through a website form, requesting service, initiating contact with a participating business, or otherwise expressly providing consent, you agree to receive SMS messages related to your inquiry or requested service.

Message types may include:

Missed call confirmations
Follow-up notifications
Appointment or scheduling updates
Customer support messages
Service-related responses

Message frequency varies.

Message and data rates may apply.

Reply STOP to opt out at any time.

Reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchase.

3. User Responsibilities

Users agree to:

Provide accurate and truthful information
Use services only for lawful and legitimate purposes
Not misuse, disrupt, or interfere with the platform
Not attempt unauthorized access to systems or data

4. No Guarantees

Midland Connect does not guarantee:

Immediate response times
Continuous or uninterrupted service availability
Specific business outcomes or customer results
Delivery timing of carrier-based text messages

5. Limitation of Liability

To the maximum extent allowed by law, Midland Connect shall not be liable for:

Missed calls
Delayed responses
Carrier delivery delays or failures
Business service outcomes
Indirect, incidental, or consequential damages

6. Privacy

Use of our services is also governed by our Privacy Policy.

7. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of services after updates constitutes acceptance of the revised terms.

8. Contact Us

Midland Connect
Email: andrew@midlandconnectil.com
Phone: (217) 273-1753