Privacy Policy – Midland Connect

Effective Date: 4/23/2026

Midland Connect ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information collected through our services.

We may collect:

• Name 
• Phone number 
• Email address (if provided) 
• Call details including time, recordings, and transcripts 
• Service-related information provided during calls or messages 
• Contact form submissions 

We may use collected information to:

• Provide call answering, missed call capture, and AI assistant services 
• Deliver customer service text messages and follow-up notifications 
• Respond to inquiries and service requests 
• Improve service performance and user experience 
• Maintain security and prevent misuse 

By submitting your phone number through a website contact form, requesting service, or otherwise expressly providing consent to receive text messages, you agree to receive SMS communications related to your inquiry or requested service.

These messages may include:

• Missed call notifications 
• Appointment or service follow-ups 
• Customer support responses 
• Service-related updates 
• Confirmation messages 

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out at any time.

Reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchase.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share information only:

• With the business you are contacting 
• With trusted service providers who help operate our platform 
• When required by law 

SMS consent data is never shared with third parties for marketing purposes.

We take reasonable administrative, technical, and physical safeguards to protect your information.

We retain information only as long as necessary to provide services, resolve disputes, and comply with legal obligations.

You may request access, correction, or deletion of your personal information by contacting us.

Midland Connect
Email: andrew@midlandconnectil.com
Phone: (217) 273-1753